Delivery Information
Delivery
We aim to dispatch within 5 working days of receiving your order, all accessory orders will be sent upon receipt of the order as long as stock is available. If there is an issue with availability one of the team will contact you immediately to discuss alternative options.
Regarding any art orders the process is slightly different. Due to this being a bespoke service, all framing and printing is made to order. Please allow up to 21 days for delivery.
Please check below for specific delivery details relating to your order. If you require more information please contact the Clare Haggas office or email sue@clarehaggas.com.
Free Delivery
Occasional free delivery promotions run for all orders. These will be promoted across the website and will be available for a limited time only. Any free delivery period could end without notice. Delivery costs applied at the time of checkout will be correct and final at the point of placing an order.
UK Deliveries
For all UK customers, we offer a free Royal Mail delivery service for orders of £75 and over. All orders under this amount have a standard charge of £6.99 and are also shipped through Royal Mail.
DHL Express is also available for customers looking to enjoy their item a little sooner. This is available for £9.99 for all orders.
DHL Express delivery service, please allow 3-5 days for your order to arrive before checking with us. Typically your parcel will be with you the next day, but this cannot be guaranteed by Clare Haggas.
EU Deliveries (exc France and Germany)
For all customers located in Europe, we offer two delivery services, a Royal Mail 3-11 day delivery service for £20, and a DHL Express 3-5 day delivery service for £45. Both options are available for all orders.
Since Brexit Clare Haggas will also cover all European delivery VAT and import duty costs so that you do not pay any more than the price on the website.
EU Deliveries (France and Germany only)
For all customers located in Europe, we offer two delivery services, a Royal Mail 3-11 day delivery service for £20, and a DHL Express 3-5 day delivery service for £45. Both options are available for all orders.
Additional European VAT and import duty costs will apply. A payment to the courier will be required at point of delivery.
USA Deliveries
Free USA Delivery on all orders over $250 USD. All orders under this amount have a standard charge of $25 USD.
All USA orders are shipped using DHL Express Delivery service. Clare Haggas will also cover any applicable import duty and taxes so that you do not pay any more than the price on the website.
Canada Deliveries
Free Canadian Delivery on all orders over $300 CAD. All orders under this amount have a standard charge of $35 CAD.
All USA orders are shipped using DHL Express Delivery service. Clare Haggas will also cover any applicable import duty and taxes so that you do not pay any more than the price on the website.
All Other International Deliveries
Free International Worldwide Delivery for all orders over £200 GBP. All orders under this amount have a standard charge of £20 GBP.
DHL Express Delivery service is also used for all international orders. Since Brexit Clare Haggas will also cover the VAT and import duty costs on all European orders so that you do not pay any more than the price on the website.
Returns
We hope you will be pleased with your order, but if you are not, we are happy to refund or exchange items. All we ask is that you return them in original packaging and unworn with all original labels. Please return within 14 days, if you would like to discuss your order further please email or telephone us quoting your order number. Find out how to return an item.This policy was last updated on Saturday 16th November 2024.