Terms and Conditions

Please read our terms and conditions carefully. Your use of the Clare Haggas Fine Art & Designs website, purchase of our products on it, and entering any social media competitions means that you agree to the following terms and conditions. The laws of England and Wales apply.

You can order from us in the following ways:

Online via the website
Email to info@clarehaggas.com
Cheque or postal order (made out in UK Pounds Sterling) please post it with a copy of your order to the address below.
BACS please contact info@clarehaggas.com for bank details
Telephone on 01507 481693

Address:
Clare Haggas Fine Art & Designs
The Parsonage
Walmsgate
Louth
Lincolnshire
LN11 8QN
United Kingdom

Cheques to be made payable to Clare Haggas Fine Art & Designs
(please note that all cheque orders will not be dispatched until your cheque has cleared our bank – this can take 5-7 working days)

1. PLACING AN ORDER

1.1 When you place an Order for a Product in any of the ways listed above you are agreeing to buy it for the price stated, subject to these Terms.

1.2 When you place an Order online we will send you and email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. If a Product is not available we will endeavour to let you know via email.

1.3 Clare Haggas Fine Art & Designs reserves the right to cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

1.4 All new Orders are deemed separate and each is treated individually.

1.5 We endeavour to ensure that all prices on Clare Haggas Fine Art & Designs are accurate but errors may occur. If we discover an error in pricing of the Products in your order we will inform you as soon as possible using the contact details you have supplied us with. We will then give you the option of re-confirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

1.6 Prices are quoted on Clare Haggas Fine Art & Designs in UK Pounds Sterling – outside the UK your credit card company will charge you in your local currency at the current rate. Please note that both charges and refunds are in UK Pounds Sterling and Clare Haggas Fine Art & Designs cannot be held responsible for any loss due to exchange rate fluctuations.

1.7 Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be – please consult your local customs office for more information.

2. PAYMENTS

2.1 You must pay for your Order before it is delivered and you can do so by credit card, debit card, cheque, Postal Order or BACS, or Klarna. We regret that we cannot accept Visa Electron Cards on site. We can also take payments over the phone so please call us if you prefer to do so.

2.2 If your delivery address is outside the UK and you order online you must pay by credit card.

3. CREDIT CARDS

3.1 Orders may be processed online or via email using a credit or debit card (Visa, MasterCard, American Express, Delta and Switch/Solo).

3.2 To ensure that shopping online is secure, we do not store our customers financial details. All credit/debit card are encrypted and processed via Paypal to ensure that these details cannot be intercepted by a third party.

3.3 Your credit card company may also carry out security checks to confirm that your order is genuine.

3.4 All Orders are subject to our own security and credit card verification procedures. Clare Haggas Fine Art & Designs reserves the right to withhold any Order that has failed to be verified. Should there be any problem with verification of your card details you will be notified via email.

4 CHEQUE OR POSTAL ORDER

4.1 In the UK, you may pay by cheque or Postal Order if you wish.

4.2 Please make cheques payable to Clare Haggas Fine Art & Designs. Remember to include a copy of the order, your contact details and delivery address.

5. AVAILABILITY

5.1 We endeavour to keep Clare Haggas Fine Art & Designs as up to date as possible but cannot guarantee that a particular Product will always be available. If we are unable to supply a Product you will be refunded for it or offered an alternative.

5.2 All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you via email, where possible, and will either refund you for that item or provide you with further information regarding future availability.

6. DELIVERY

6.1 Clare Haggas Fine Art & Designs delivers to destinations inside and outside the UK.

6.2 Postage within the UK is Free of Charge on all orders over £99. Orders below this amount will be charged £6.95 for DHL Express shipping.

International orders will carry a shipping surcharge.

6.3 Delivery outside the EU may be subject to local import taxes, which are your responsibility when they apply. Unfortunately we cannot advise you what these charges will be and Clare Haggas Fine Art & Designs is not responsible for them.

6.4a Orders are dispatched either via DHL Express delivery. This is a next day service, but Clare Haggas cannot accept responsibility if the service is delayed. You will be notified by the carrier once the parcel leaves Clare Haggas. Please then liaise with DHL for any changes to your delivery. A signature is required, so please specify an address where someone will be able to sign for your parcel.

6.4b Delivery times as follows: within UK 2 – 3 working days, Overseas 5-10 working days. Orders placed after 2pm (weekdays) will be dispatched the next day. Orders placed Sat/Sun will be dispatched on the next working day (excluding bank holidays)

.An item cannot be treated as lost/undelivered until 15 working days after item dispatch date.20 working days for overseas orders.

6.5 All orders are tracked and you can see updates through the DHL tracking app and they contact you with details. Please only contact Clare Hagggas if it is a serious issue with your parcel as once it leaves us it is handed over to the carrier and it is their responsibility to inform to of its journey. We will of course endeavour to assist you if it is delayed etc.

6.6 We will make every effort to deliver within the time stated on Clare Haggas Fine Art & Designs but we will not be liable for any loss caused to you by late delivery.

6.7 Please Order from Clare Haggas Fine Art & Designs with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Clare Haggas Fine Art & Designs cannot be responsible for this.

6.8 This does not affect your Statutory Rights as the consumer.

7 COPYRIGHT AND TRADE MARKS

7.1 All content of this site, including text, images, source codes, logos, icons and photos and all other material, is the property of Clare Haggas Fine Art & Designs or its content providers and is protected by the United Kingdom and international copyright laws.

7.3 Permission is granted to print and electronically copy portions of the Clare Haggas Fine Art & Designs site for the sole purpose of placing an order with Clare Haggas Fine Art & Designs or using this website as a shopping resource. Any other use of this website and its materials, including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Clare Haggas Fine Art & Designs, is strictly prohibited.

7.4 Clare Haggas Fine Art & Designs does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on Clare Haggas Fine Art & Designs belong to their respective owners.

Clare Haggas Fine Art is a trademarked property.

8 PRIVACY AND DATA PROTECTION

8.1 Clare Haggas Fine Art & Designs is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998..

8.2 When you place an Order, we may ask you for certain information and you may submit personal data to Clare Haggas Fine Art & Designs (for example your name, phone number, postal address, email address, contact and bank/credit card details). We may also record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a) process your Order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse Orders on that basis d) open and run your membership e) provide a more tailor made shopping experience.

8.3 By making an Order and submitting your data you agree to this use.

8.4 We will never collect sensitive information about you without your explicit consent.

8.5 At no time will any information gained about you be passed on to any third-party for marketing purposes.

9 RETURNS

9.1 You have the right to cancel your order at any time up to 7 working days after the day following the delivery of the goods by contacting Clare Haggas direct by email, post or telephone. Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new. If you have any questions about the goods or need help on deciding whether or not to keep them, please contact Customer Services for more information.

9.2 We do accept goods back at Clare Haggas Fine Art & Designs, however only in the following circumstances:
We accept goods back, for any reason, that have been unused.
We cannot accept goods back that have been used.
All goods must received back to Clare Haggas Fine Art & Designs in the original packaging and resalable condition, including all labelling and pricing.

9.3 If the products have already been posted to you (or on your behalf to any other person), you (or the other person) must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given.

9.4 If you have any questions about the goods or need help on deciding whether or not to keep them, please contact email info@clarehaggas.com for more information.

9.5 If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the products. Please contact returns Clare Haggas Fine Art & Designs to arrange this. If you wish to return goods to Clare Haggas Fine Art & Designs the returns address is:

Returns Dept.
Clare Haggas Fine Art & Designs, The Parsonage, Walmsgate, Louth, LN11 8QN

9.6 If your item/s have been damaged in transit, please inform us within 3 days.

Clare Haggas Fine Art & Designs recommends that returns are sent via a method of recorded delivery as we cannot be held responsible for undelivered items. Please note that Clare Haggas Fine Art & Designs will not be liable for the cost of returning the item.

On receipt of the damaged items Clare Haggas Fine Art & Designs will send out a replacement immediately.

10 RESPONSIBILITIES

10.1 Clare Haggas Fine Art & Designs has endeavoured to make the descriptions (including all images) of the Products as accurate as possible but we cannot be held responsible for changes in Size, Content or Presentation of Products.

10.2 Clare Haggas Fine Art & Designs will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communication outages, fire, flood, war or act of God.

10.3 These Terms do not affect your Statutory Rights as a consumer.

10.4 Subject as aforesaid, to the maximum extent permitted by law, Clare Haggas Fine Art & Designs excludes liability for loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such loss arises out of any problem you notify to Clare Haggas Fine Art & Designs and Clare Haggas Fine Art & Designs shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
any incorrect or inaccurate information on Clare Haggas Fine Art & Designs;
any interruptions to or delays in updating Clare Haggas Fine Art & Designs;
the infringement by any person of any Intellectual Property rights of any third party caused by their use of Clare Haggas Fine Art & Designs or any Product purchased through Clare Haggas Fine Art & Designs;
any loss or damage resulting from your use of inability to use the Clare Haggas Fine Art & Designs website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from our error;
any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading Clare Haggas Fine Art & Designs, or from transmissions via emails or attachments received from Clare Haggas Fine Art & Designs;
all representations, warranties, conditions and other terms which but for this notice would have effect.

11 Liability

11.1 The Clare Haggas Fine Art & Designs site is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on the Clare Haggas Fine Art & Designs we will try to correct them as soon as we can.

11.2 In particular we are not liable to you for the following:

11.3 Incompatibility of the Clare Haggas Fine Art & Designs with any of your computer or telecommunications equipment or software;

11.4 Technical problems or errors or interruptions of the Clare Haggas Fine Art & Designs site

11.5 Inadequacy of the Clare Haggas Fine Art & Designs site to meet your requirements.

11.6 To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Clare Haggas Fine Art & Designs site.

11.7 Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

12 General

12.1 Clare Haggas Fine Art & Designs may change or withdraw any part of Clare Haggas Fine Art & Designs, or may refuse you access to the web site at any time if we consider it necessary.

12.2 Clare Haggas Fine Art & Designs may also terminate this Agreement and immediately remove, cancel or suspend access to and use of Clare Haggas Fine Art & Designs upon breach of any part of these Terms whatsoever.

12.3 Termination shall be without prejudice to Clare Haggas Fine Art & Designs’s other rights.

12.4 Clare Haggas Fine Art & Designs acts as a principal on its own account and not as an agent for you or any other person.

12.5 If Clare Haggas Fine Art & Designs does not enforce any provision of this agreement such will not be considered a continuing waiver.

12.6 In the event that any part of these Terms is held to be unenforceable, such part will at Clare Haggas Fine Art & Designs’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

12.7 These Terms constitute the full agreement between you and Clare Haggas Fine Art & Designs and may only be amended in writing. They apply to the exclusion of all other Terms or Conditions of contract proposed.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

'Win Back The Value Of Your Order' Competition Terms & Conditions

One customer will win back the value of their order in June 2023. The prize cannot be exchanged for cash or used in conjunction with any other offers or promotions.

Entrants will be automatically entered based on their order purchase date, from 1st June 2023, up to midnight (GMT) 30th June 2023

The Winner will be selected at random from the qualifying orders on www.clarehaggas.com by random winner picker software, from all qualifying orders in June 2023. Only one winning order will qualify.

The Winner will be contacted by COP 7th July 2023 via email.

The prize will be given in the form of a refund on the selected winning order.

Customer of the Month Social Media Monthly Competition Terms & Conditions

Open to all Clare Haggas customers aged 18 years or over.

1 x prize of £100 Clare Haggas voucher each calendar month, that can be used on clarehaggas.com

Vouchers will not be valid at CH stockists or other retailers, and you are bound by Gift Card terms & conditions, see below.

Prize can be combined with any valid offer on clarehaggas.com e.g. VIP code, seasonal offers and sale items, and used towards postage & packaging costs.

Each Customer of the Month competition runs from the 1st of each month at 00:01GMT and closes on the last day of each month at 23:59GMT

Entry Requirements

Entries in the form of a post on Instagram and/or Facebook, featuring a photograph of you, or you showcasing, Clare Haggas pieces. Posts on private groups can be accepted, but may be shared on the main Clare Haggas social accounts.

For entries to be eligible, users must be following either the Clare Haggas Instagram or Clare Haggas Fine Art Facebook group, use the hashtag #loveCH and tag the Clare Haggas account in the image.

Some months will have a theme for entries to be valid. See relevant post for details.

By entering you are agreeing for the Clare Haggas social accounts to share your image, tag your account, as well as share across our email campaigns.

Winners

For each month, winners will be announced on the 1st of the following month, by posts on Facebook and Instagram, as well as on Stories.

We reserve the right to withdraw Customer of the Month Competitions at any time.

Gift Card Terms & Conditions

Purchasing a Gift Card

A valid email address and postal address is required to purchase and receive a Gift Card.

Gift Cards ordered through our website will be delivered automatically to the email address specified at the time of ordering, and a printed Gift Card issued and posted to the postal address

Please make sure that the email address and postal address is correct, as we cannot be held responsible if as a result somebody other than the intended recipient receives and uses the Gift Card

Receipt of your purchased Gift Card is usually instantaneous. Please check your spam folder or ask the recipient to do so if it is not received, and notify us as soon as you become aware.

Only one code can be entered into the box at checkout, including Discount Codes and Gift Card codes, therefore Gift Cards are not valid with any other discount or discount code, but Gift Cards can be used to purchase Sale items

Gift Card validity

Valid for 6 months from the point of issue

Gift Cards may to be used to pay for the whole of or any part of an online purchase at www.clarehaggas.com or in person at Clare Haggas HQ

Cannot be used at other retailers, e.g. stockists of Clare Haggas products

Gift Cards are single use only, the whole balance must be used in one transaction. Any remaining balance cannot be used in another transaction and will be lost

Gift Cards cannot be exchanged for cash

Responsibility and Lost Gift Cards

Gift Cards can be reissued by email only, in the event of a Gift Card being lost or misplaced. Must be within 12 months since originally issued, and not have been used.

You are responsible for the safe keeping and security of the Gift Card, we cannot accept any responsibility for misuse or loss arising from, but not limited to:

unauthorised access to the recipient email account
the actions of any other individual that may have authorised access to the recipient email account.
the forwarding of the Gift Card email/voucher number and its subsequent use

Refunds where a Gift Card is used

Where products or services are purchased in full or in part with a Gift Card and later returned or refunded in accordance with our Returns Policy, monies owing will be returned via another Gift Card which will carry the same expiry date as the original Gift Card.

Data protection and Privacy

Personal data relating to your purchase and use of the E-Gift Voucher will be used in accordance with our Privacy Policy.

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